Cyncere Kep
map-marker Saint Louis, Missouri

Confirm order placed yesterday

Get a person on phone to

handle problems!!!

Used to order regularly to

this company. This changes

everything. Such a shame.

View full review
Crystal C Xqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order Not Complete

I ordered at the beginning of December: $323.25 worth of product. I didn't receive it.

It was stated to have been returned because the shipment was damaged in transit. No one ever contacted me regarding this. I've sent several emails. I received a package a day ago with less than half of my order.

Still, there has been no contact from them. This is ridiculous. You cannot speak to a live person and no one will email you.

The customer service is very bad. I want a refund or the rest of my order!

View full review
Loss:
$323
Cons:
  • Bad customer service

Preferred solution: Refund or the rest of my order

User's recommendation: I do not recommend

Gerson Fow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Never have seen my order get to UPS!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

On November 22, I placed an order for two of the Christmas time essential oils and the number is 1382**** and whenever I go to tracking, it says that UPS has not received the package from you. I understand that it is the holidays that could make an order delayed, but the order has never changed since I placed it.

This is my first time to order from you guys and I would just like to know if it had been dropped and missed, and I was hoping I could get someone to contact me. Thank you.

View full review
angela d Cto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Refund or replace

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

i got my order of laundry detergent yesterday and it was damaged leaked into shipping box, requesting a replacement or refund.

View full review

User's recommendation: Customer service very hard to get ahold of

1 comment
angela d Cto

No response again today. And can’t get anyone on the phone

Resolved
Tina G Fbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I need somebody to check on a order I

Updated by user Nov 20, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 05, 2024

I placed an order on November 1, providing all of my information. Somehow or another, my shipping address didn't show, but they said they shipped my order. However, when I checked the tracking number for UPS, it indicated that they are holding onto my package.

View full review
Loss:
$6521

Preferred solution: I would like to get this settled so I can receive my order

Crystal C Xqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buckeye, Arizona

Order not received

I have emailed 3 or 4 times with no response. I made an order of $323.25.

I never received it. When I went to track my order, it says it was returned to shipper because it was damaged in transit. No one will get back to me or return my emails.

I called and the message says the phone lines are closed. FRUSTRATED!!

View full review
Kathleen M Usr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You have the wrong address for my billing sending address

I have sent the correct address at least 6 times and you keep putting the wrong billing address on and now the post office has sent a note and will not send the package. I am very frustrated with your company I love your product but not happy about this Kathleen Morgan 210-240-****

View full review

Preferred solution: Apology

Adlai Ang
map-marker Minneapolis, Minnesota

Not satisfied with my service

No one is answering me- I would like to speak to someone! Ive called serval times and emailed- no response on your end.

View full review
Jeane Uid
map-marker Jacksonville, Florida

Wrong charge for order. Can’ get a response. I will never order from them again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It said the charge for the product $23 after A put n my card n formation I as charge $32 dollars, free shipping and around $2 ax so visual as charged more Han sad . Can not all to anyone and no me has responds to chat.

View full review
Dewan Nno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker White Pine, Tennessee

Had an oil to leak out in shipping

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have always had great service with this company until my last order One of my oils leaked out in shipping and having trouble with Customer service to get one replaced

View full review
Anonymous
map-marker New York, New York

Haven't received my order

They finally reached out and they are resending my order. They did offer a refund but I really wanted my order, never had a problem with them before

View full review
Rueben Nzg
map-marker Oakland, California

Quick response

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My computer and phone were acting up and I placed an order and I didnt know if it went through so I sent an email and I got a response within 24 hours and it was a very friendly uplifting response letting me know that my order did indeed go through and this information Helped to take one worry off my list sending love and gratitude

View full review
Patsy P Xhf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STOP subscription. I don’t like the scents you are sending!

No one has ever talked to me about the issue. I have tried email and phone.

No response.

No help! I just recently switched from DoTERRA and Young Living products to try this company, but their customer service is so poor that I will stop buying from Revive.

View full review
Pros:
  • Price
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Very poor customer service

Anonymous
map-marker Minneapolis, Minnesota

Missing order

Poor customer service.. still waiting on my order haven't received it! No one calling back or emailing

View full review
Toni B Mvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Never got my order

The text was sent to the wrong address. I never got it even though I paid for it.

I've been ordering from this company for years and this is the first time I've ever had a problem with the company.

I just want my oil. (2) Copaiba.

View full review
Loss:
$27
Pros:
  • Quality oils
Cons:
  • Orders get mixed up or send to wrong address

Preferred solution: Deliver product or service ordered

User's recommendation: Send me my order. From I can see it was sent to a wrong address

Eller Cof
map-marker Papillion, Nebraska

Having difficulty getting the order on the computer

When I clicked on add to cart, apparently it was not adding. So when I went to check my cart half the items were there when I went back to try to click on them again, for instance, the mellow Luca wasnt there. Frustrated!

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article